Outline of the Business English Course
I. Ten Important Cs for Effective Communication
II. Managing Oral Communication
1.Conversational Skills
2.Telephone Skills
3.Public Speaking
4.Presentation Skills/Use of Aids
5.Personal Habits
6.Listening Skills
7.Questioning Skills
8.Feed Back Skills (Giving and Receiving)
9.Interviewing Skills
10. Meetings
11.Dictation Skills
12.Group Discussion Skills
III Managing Written Communication *
1. Composing Business Messages
2.Formats for Writing
oCurriculum Vitae
oLetter of Appointment
oLetter of Termination
oLetter of Resignation
oBusiness Letters
Enquiries and Replies, Orders and their Execution, Complaints and their Adjustments, Letter of Collection, Letter of Sales, Public Relation/Social Correspondence, Bank Correspondence, Insurance Correspondence
•Memorandum
oReports
oE-mails
oLeaflets
oBrochures
oMinutes
oPress Releases
oNotices
oAgendas
3.Writing Notes
4.Proofreading
5.Business Letter Checklist
6. Press Release Checklist
* explanation, discussion and writing
IV Intercultural Business Communication Skills
1.International Salutations
2.International Meetings and Greetings
3.Competent Intercultural Conflict Skills
050-3425-1803 （営業時間 18：00～23：30）